Frequently Asked Questions
Everything you need to know about creating your perfect living space with Alen.
What is the typical delivery time for furniture orders?
Most in-stock items are processed within 2-3 business days. Depending on your location, standard ground shipping takes 5-7 business days, while white-glove delivery for larger pieces may take 2-3 weeks.
Do you offer international shipping?
Currently, Alen ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged.
How can I track my order status?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's portal. You can also view your order status by logging into your Alen account.
Are your wood products sustainably sourced?
Yes, Alen is committed to environmental responsibility. We partner with suppliers who utilize FSC-certified timber and eco-friendly finishes to ensure your home is both beautiful and sustainable.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.