Returns & Exchanges
At Alen, we want your home to be your sanctuary, which is why we offer a 60-day risk-free trial on all products. If you are not completely satisfied with your purchase, we provide a straightforward return process to ensure your peace of mind.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
Package Your Item
Securely place the item in its original packaging, ensuring all components and manuals are included to prevent damage during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it, and firmly attach it to the outside of your package.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect the item, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing